Do you back up my site automatically?

Yes, automatic backups run on your account. They're there as a safety net, but they shouldn't be your only line of defence — take your own backup before major changes and keep a copy off-server. That way you're covered even for the exact moment you need it.

How far back can I restore?

Automatic backups cover recent restore points. If you need a restore, open a ticket as soon as you notice the problem — the sooner you ask, the more likely a clean recent copy is available. Your own downloaded backups have no expiry, which is another reason to keep them.

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How to Back Up and Restore Your Website

Updated 20 July 20265 min read

Your plan takes automatic backups, but you should still take your own before any big change — a theme switch, a bulk plugin update, or editing core files. The quickest way is your control panel's backup tool, which saves a full copy of your files and databases that you can download or restore. For WordPress specifically, a backup plugin can schedule copies to remote storage as well.

Take a backup before you change anything

1In cPanel, open the Files section and find the Backup or Backup Wizard tool.
2Choose a Full Backup to capture files and databases together, or a partial backup for just the database.
3Download the backup file to your own computer so you have an off-server copy.
4Only now make your change — the update, edit or redesign. If it breaks, you can restore.

Restore when something goes wrong

If a change breaks your site, you have two routes. For a database-only issue, import your saved .sql file back through phpMyAdmin. For a full restore, use the Backup Wizard's restore option or open a ticket and we can roll the account back to a recent automatic backup.

The key habit is timing: a backup is only useful if it was taken before the problem. Get into the routine of backing up first, changing second.

For WordPress sites

A backup plugin can run scheduled backups automatically and push them to remote storage like Google Drive or Dropbox.
Always keep at least one copy off the server — a backup that only lives on the same account can be lost with it.
Test a restore occasionally. An untested backup is a hope, not a guarantee.