Report Abuse
Report spam, phishing or malware
Misuse of our network gets taken seriously here. Spotted spam, a phishing page, malware, or any other harmful content attached to a site we host? Send it to us and we will look into it.
24/7
Abuse desk staffed
<24h
Acknowledgement target
Every
Report investigated
Zero
Tolerance for abuse
What We Act On
The abuse we investigate
Anything below that touches a domain, a server or an account under our roof is worth telling us about. Each report gets reviewed against our acceptable use policy.
Spam and unsolicited email
Unsolicited or bulk email, mailing-list abuse, and any message you think came from an account or server we happen to host.
Phishing and fraud
Pages dressed up as a brand, a bank or a login screen, built to lift passwords, card numbers and personal details from visitors.
Malware and exploits
Sites pushing out viruses, trojans, ransomware or drive-by downloads, along with pages carrying exploit kits and malicious scripts.
Network abuse
Unauthorised activity: port scans, brute-force attempts, denial-of-service traffic, botnet command-and-control and the like.
Copyright and DMCA
Material put online without permission from whoever holds the rights. Send proof of ownership with it, and the claim moves along much faster.
Illegal or harmful content
Anything that breaches the law or our acceptable use policy: fraud, hate content, or material that puts other people at risk.
How To Report
Getting a report to the right team
The fastest way to reach us is the contact form, which lands directly with the people who look into abuse. Would you rather use email? Our abuse desk sits at info@hosting-cheap.com.
Say plainly what you came across, and where. When a report is precise, giving the offending link, describing the behaviour you saw and attaching the evidence behind it, we can verify the claim and act on it far quicker than with a vague complaint.
- Either the contact form or the abuse mailbox
- Give us the precise URL, or the IP
- Attach the evidence itself, not a description
- Clearer for everyone: one issue per report
What To Include
Details that speed up every investigation
Not every item here is required. Still, the more of it you can hand over, the sooner we can confirm the abuse and do something about it.
- The exact URL, domain or IP address
- The type of abuse you are reporting
- Full email headers for spam or phishing
- The date and the time you saw it, timezone included
- Screenshots or log excerpts as evidence
- For copyright, proof you own the material
- A link that goes to the offending content itself, not the homepage
- Any reference number from a previous report
- A contact address so we can follow up
- Whether the issue is ongoing or resolved
Our Commitment
What happens after you report
Reports land on an abuse desk that is monitored and staffed round the clock. Our aim is to acknowledge a genuine report inside 24 hours. Live threats, phishing that is running right now or malware still serving, jump to the front of the queue.
First we check the content really does sit on our network. Then it gets weighed against our acceptable use policy, and the response matches what we find: a warning, a suspension of the content, or the account taken down entirely. Your report stays confidential the whole way through.
- Acknowledged within 24 hours
- Investigated by trained staff
- Your identity kept confidential
- Proportionate action, worst cases first
How It Works
From report to resolution
Gather the evidence
Gather the URL or the IP, note what kind of abuse it is, and add any headers, logs or screenshots showing what is going on. Detail makes every review quicker.
Send us the report
Send what you have through the contact form, or email it over to the abuse desk. Whatever you supply arrives directly with the team doing the investigating.
We investigate and act
We confirm your report has arrived, check the hosting, then act in proportion against whatever content or account has broken our rules.
Our Pledge
How we handle what you send
Nobody should feel exposed or ignored for reporting abuse. Here is what our team commits to on its side.
Handled confidentially
What you send us stays confidential. Your identity is not passed to the site owner, nor to whoever else you happen to be reporting.
Reviewed by real people
Trained staff read the evidence, confirm where the hosting sits, and measure each report against our acceptable use policy before anything happens.
Proportionate action
How bad it is decides the response: a warning to the customer, content suspended, or the account removed outright. The worst cases get dealt with first.
Facing an immediate threat to life?
Abuse reports cover content and network misuse, nothing more. Where somebody is in danger, or a crime is actually happening, call your local emergency services or law enforcement before you do anything else. Send us the details afterwards, and we will act on our side of it.
FAQ
Reporting abuse: common questions
What is the way to report a site that Hosting Cheap hosts?
Push the details through our contact form, or write to the abuse desk by email. Give the exact URL or IP address, say what type of abuse you are reporting, and attach whatever backs it up: email headers, screenshots, log entries. Precision pays off here. The tighter your report, the sooner we can verify what happened and act on it.
What sort of response time does an abuse report get?
Somebody is watching the abuse desk around the clock, and our aim is to acknowledge every genuine report inside 24 hours. Cases where timing matters, active phishing or malware among them, go to the top of the pile and are looked at as soon as they arrive.
Does the site owner get told who made the report?
No. Everything comes to us in confidence, and your identity is not disclosed to the customer, or to any other party named in what you send. Technical details from a complaint may be shared where the investigation needs it. Your personal contact information never is.
What happens after I submit a report?
We start by confirming the content is hosted on our network. It then gets read against our acceptable use policy, and the action fits the offence: a warning, the content suspended, or the account removed. Anything that puts visitors at serious risk, phishing and malware for instance, is dealt with first.
Spam has arrived claiming it came from your network. What should I do about it?
Forward it to our abuse desk, and make sure the full email headers travel with it. Those headers are what let us trace whether the message really left one of our servers or was spoofed to appear that way. Sending the body on its own does not tell us much.
How do I file a copyright or DMCA complaint?
File a notice through our contact form. It needs to identify the copyrighted work, link to the exact infringing content, state that you hold the rights or act on behalf of whoever does, and carry your contact details. A complete notice means a valid claim can be acted on without delay.
Can I report abuse anonymously?
You can, though leaving a contact address helps us a great deal. Without one there is no way to put follow-up questions to you, to tell you what action was taken, or to come back if further evidence is needed. Whatever address you give stays confidential and is used for the investigation alone.
Found something? Report it.
Give us the details and the abuse desk takes it from there. Every report is read, and who you are stays between us.
Open the Contact Form