Report Abuse
Report spam, phishing or malware
Abuse of our network is taken seriously. If you have found spam, a phishing page, malware or any harmful content tied to a site we host, tell us and we will investigate.
24/7
Abuse desk staffed
<24h
Acknowledgement target
Every
Report investigated
Zero
Tolerance for abuse
What We Act On
The abuse we investigate
If any of the following involves a domain, server or account we host, we want to know — every report is reviewed against our acceptable use policy.
Spam and unsolicited email
Bulk or unsolicited email, mailing-list abuse, or messages sent from an account or server you believe is hosted with us.
Phishing and fraud
Pages that impersonate a brand, bank or login screen to harvest passwords, card numbers or personal details from visitors.
Malware and exploits
Sites distributing viruses, trojans, ransomware or drive-by downloads, or pages hosting exploit kits and malicious scripts.
Network abuse
Port scanning, brute-force attempts, denial-of-service traffic, botnet command-and-control or other unauthorised activity.
Copyright and DMCA
Content published without the rights holder's permission. Include proof of ownership so we can act on the claim quickly.
Illegal or harmful content
Material that breaks the law or our acceptable use policy, including fraud, hate content or anything that endangers others.
How To Report
Getting a report to the right team
The fastest way to reach us is the contact form, which routes straight to the people who investigate abuse. Prefer email? Write to our abuse desk at support@hosting-cheap.com.
Tell us clearly what you found and where. A precise report — the offending link, the behaviour you saw, and the evidence behind it — lets us verify and act far quicker than a general complaint.
- Use the contact form or the abuse email
- Point us to the exact URL or IP
- Attach evidence, not just a description
- One issue per report keeps things clear
What To Include
Details that speed up every investigation
You do not need all of these, but the more you can supply, the faster we can confirm the abuse and take action.
- The exact URL, domain or IP address
- The type of abuse you are reporting
- Full email headers for spam or phishing
- Date and time you observed it (with timezone)
- Screenshots or log excerpts as evidence
- For copyright, proof you own the material
- A link to the offending content, not just the homepage
- Any reference number from a previous report
- A contact address so we can follow up
- Whether the issue is ongoing or resolved
Our Commitment
What happens after you report
Every report reaches a monitored abuse desk, staffed around the clock. We aim to acknowledge genuine reports within 24 hours, and active threats such as live phishing or malware are pushed to the front of the queue.
We verify that the content sits on our network, weigh it against our acceptable use policy, and respond in proportion — a warning, a content suspension, or full removal of the account. Throughout, your report is handled in confidence.
- Acknowledged within 24 hours
- Investigated by trained staff
- Your identity kept confidential
- Proportionate action, worst cases first
How It Works
From report to resolution
Gather the evidence
Collect the URL or IP, the type of abuse, and any headers, logs or screenshots that show what is happening. Detail speeds up every review.
Send us the report
Submit the details through our contact form or by email to the abuse desk. Everything you provide goes straight to the team that investigates.
We investigate and act
We acknowledge your report, verify the hosting, and take proportionate action against any content or account that breaks our rules.
Our Pledge
How we handle what you send
Reporting abuse should feel safe and worthwhile. Here is what you can count on from our team.
Handled confidentially
Your report is treated in confidence. We do not share your identity with the site owner or party you are reporting.
Reviewed by real people
Trained staff assess the evidence, verify the hosting, and weigh each report against our acceptable use policy before acting.
Proportionate action
Depending on severity we warn the customer, suspend content, or remove the account outright — with the worst cases actioned first.
Facing an immediate threat to life?
Abuse reports are for content and network misuse. If someone is in danger or a crime is in progress, contact your local emergency services or law enforcement first — then send us the details so we can act on our side.
FAQ
Reporting abuse: common questions
How do I report a site hosted with Hosting Cheap?
Send the details through our contact form or email our abuse desk. Include the exact URL or IP address, the type of abuse, and any supporting evidence such as email headers, screenshots or log entries. The more precise your report, the faster we can verify and act on it.
How quickly will you respond to an abuse report?
Our abuse desk is monitored around the clock, and we aim to acknowledge every genuine report within 24 hours. Time-sensitive cases such as active phishing or malware are prioritised and investigated as soon as they reach the team.
Will you tell the site owner who reported them?
No. Reports are handled confidentially and we do not disclose your identity to the customer or party you are reporting. We may share the technical details of a complaint where needed to investigate, but never your personal contact information.
What happens after I submit a report?
We confirm the content is hosted on our network, review it against our acceptable use policy, and take proportionate action — a warning, content suspension, or removal of the account. Serious threats to visitors, such as phishing or malware, are actioned first.
I received spam that claims to come from your network. What do I do?
Forward the message with its full email headers to our abuse desk. Headers let us trace whether the mail genuinely originated on our servers or was spoofed to look that way, so please include them rather than only the message body.
How do I file a copyright or DMCA complaint?
Submit a notice through our contact form that identifies the copyrighted work, links to the specific infringing content, confirms you own the rights or act for the owner, and provides your contact details. Complete notices let us act on valid claims without delay.
Can I report abuse anonymously?
You can, but a contact address helps a great deal. Without one we cannot ask follow-up questions, confirm what action was taken, or update you if we need more evidence. Any address you share is kept confidential and used only for the investigation.
Found something? Report it.
Send us the details and our abuse desk will investigate. Every report is reviewed, and your identity stays confidential.
Open the Contact Form