Knowledgebase
Answers, guides and setup help
Short guides without the jargon, covering the everyday jobs: getting started, cPanel, WordPress, email, domains, billing. Real people are on hand whenever one of them trips you up.
12
Step-by-step guides
6
Help topics
24/7
Human support
Free
With every plan
Browse Topics
Pick a category to get started
Six main areas, and between them they cover nearly everything you'll do with hosting and domains.
Getting Started
Set up your account, move or build your site, and go live — the essentials every new customer needs on day one.
2 guidescPanel
Log in, find your way around, and use the control-panel tools that ship with every shared, WordPress and reseller plan.
2 guidesWordPress
Install WordPress in one click, keep it backed up, and run it fast and secure on cheap shared hosting.
2 guidesCreate mailboxes on your own domain and connect them to Outlook, Apple Mail and your phone in minutes.
2 guidesDomains
Point a domain at your hosting, understand nameservers and DNS, and transfer a domain in without downtime.
2 guidesBilling
Pay invoices, change your payment method, upgrade, and understand exactly how renewal pricing works.
2 guidesGetting Started
How to Get Your Website Online: A First-Day Checklist
The exact order to set up a new hosting account — connect your domain, install your site, add email and turn on SSL — so you're live on day one.
5 min readHow to Migrate Your Website to Hosting Cheap for Free
Move an existing website from another host with our free migration service, or do it yourself with File Manager and a database export — step by step.
6 min read
cPanel
How to Log In to cPanel and Find Your Way Around
Where to find your cPanel login, how to sign in, and a plain-English tour of the tools you'll actually use — File Manager, email, databases and more.
4 min readHow to Install a Free SSL Certificate (HTTPS) in cPanel
Every plan includes free SSL. Here's how to check it's active, turn it on manually if needed, and force your whole site onto secure https://.
5 min read
WordPress
How to Install WordPress in One Click
Use the built-in app installer to set up WordPress in a couple of minutes — plus the settings to get right during install so your site starts fast and secure.
4 min readHow to Back Up and Restore Your Website
How backups work on your plan, how to take your own on-demand backup before big changes, and how to restore if something goes wrong.
5 min read
How to Create an Email Account on Your Domain
Set up a professional mailbox like you@yourdomain.com in cPanel, plus how forwarders and autoresponders work.
4 min readHow to Connect Your Email to Outlook, Apple Mail & Your Phone
The IMAP and SMTP settings to add your domain mailbox to any mail app, and why IMAP is the right choice for most people.
5 min read
Domains
How to Point Your Domain to Your Hosting (Nameservers & DNS)
The difference between changing nameservers and editing DNS records, when to use each, and exactly how to point a domain registered elsewhere at your hosting.
6 min readHow to Transfer a Domain to Hosting Cheap
Move a domain from another registrar without losing your website or email — the prep steps, the transfer itself, and how long it takes.
5 min read
Billing
How to Pay an Invoice, Change Your Payment Method, or Cancel
Manage the money side of your account from the client area — pay or view invoices, update your card, upgrade a plan, or cancel a service.
4 min readHow Renewal Pricing Works (Your Plan Renews at the Same Price)
Our hosting plans renew at the price you signed up at. The only change from year two is your bundled free domain, which starts billing at its normal rate.
5 min read
Real Help
Written by the people who keep the servers running
This knowledgebase is not a stack of recycled manuals. The same people who keep your hosting online write each guide and check it afterwards, so the instructions match the control panel in front of you and the advice is what we would do ourselves.
- No copy-pasted vendor docs
- Steps tested on live plans
- Linked to real support
- Answers, not run-around
Why It Helps
Built to get you unstuck quickly
Answers you can search
Go straight to the topic you want, rather than trawling forums and blog posts scattered across the web.
Plain-English steps
Guides get written for people, not engineers: numbered steps, plain wording, nothing assumed up front.
Safe, tested instructions
Nothing gets published until we've walked the steps ourselves, so you won't stall halfway through.
Kept up to date
Any time cPanel, WordPress or a mail client shifts things around, we go back and update the guide to match.
Written for real screens
Steps point at the actual buttons and menus in the control panel, the browser and your phone.
A human when you need one
Stuck anyway? Each topic links to the contact form and to 24/7 ticketing, and a person always writes back.
FAQ
Knowledgebase questions
Are these guides free to read?
Yes. Every article here is free, open to anyone, with no login in the way. Support tickets also come with every hosting plan and domain at no extra charge, so when a guide doesn't quite match your situation, asking a human costs you nothing.
Do I need an account to get help?
No. The guides and the contact form are open to anybody. Account-specific things are different: invoices, DNS records, a mailbox on your domain. Sign in to the client area for those and we can shape the steps around your plan.
Which control panel do these guides cover?
cPanel ships with every shared, WordPress and reseller plan, so the hosting guides use standard cPanel wording throughout. VPS and dedicated guides go a different way, covering root access and whatever tools you install yourself.
How current are the guides?
Articles get revised whenever the software underneath them changes, so the steps line up with what cPanel, WordPress and your email client actually look like today. The date of the last review sits on each article.
What if I can't find my answer?
Get in touch with support at any hour. Every guide links to the contact form and to live ticketing, and a human answers 24/7, with no bots bouncing your question between departments.
Can I suggest a guide?
Please do. Open a ticket or use the contact form and tell us which task you want walked through. Questions from customers are exactly what makes this knowledgebase grow.
Still have a question?
Support answers at any hour, day or night. No bots, no queue you can't escape, just help from someone real.
Contact Support