Knowledgebase
Answers, guides and setup help
Short, jargon-free guides for the everyday tasks — getting started, cPanel, WordPress, email, domains and billing — with real people on hand whenever you need them.
12
Step-by-step guides
6
Help topics
24/7
Human support
Free
With every plan
Browse Topics
Pick a category to get started
Six core areas cover almost everything you'll do with your hosting and domains.
Getting Started
Set up your account, move or build your site, and go live — the essentials every new customer needs on day one.
2 guidescPanel
Log in, find your way around, and use the control-panel tools that ship with every shared, WordPress and reseller plan.
2 guidesWordPress
Install WordPress in one click, keep it backed up, and run it fast and secure on cheap shared hosting.
2 guidesCreate mailboxes on your own domain and connect them to Outlook, Apple Mail and your phone in minutes.
2 guidesDomains
Point a domain at your hosting, understand nameservers and DNS, and transfer a domain in without downtime.
2 guidesBilling
Pay invoices, change your payment method, upgrade, and understand exactly how renewal pricing works.
2 guidesGetting Started
How to Get Your Website Online: A First-Day Checklist
The exact order to set up a new hosting account — connect your domain, install your site, add email and turn on SSL — so you're live on day one.
5 min readHow to Migrate Your Website to Hosting Cheap for Free
Move an existing website from another host with our free migration service, or do it yourself with File Manager and a database export — step by step.
6 min read
cPanel
How to Log In to cPanel and Find Your Way Around
Where to find your cPanel login, how to sign in, and a plain-English tour of the tools you'll actually use — File Manager, email, databases and more.
4 min readHow to Install a Free SSL Certificate (HTTPS) in cPanel
Every plan includes free SSL. Here's how to check it's active, turn it on manually if needed, and force your whole site onto secure https://.
5 min read
WordPress
How to Install WordPress in One Click
Use the built-in app installer to set up WordPress in a couple of minutes — plus the settings to get right during install so your site starts fast and secure.
4 min readHow to Back Up and Restore Your Website
How backups work on your plan, how to take your own on-demand backup before big changes, and how to restore if something goes wrong.
5 min read
How to Create an Email Account on Your Domain
Set up a professional mailbox like you@yourdomain.com in cPanel, plus how forwarders and autoresponders work.
4 min readHow to Connect Your Email to Outlook, Apple Mail & Your Phone
The IMAP and SMTP settings to add your domain mailbox to any mail app, and why IMAP is the right choice for most people.
5 min read
Domains
How to Point Your Domain to Your Hosting (Nameservers & DNS)
The difference between changing nameservers and editing DNS records, when to use each, and exactly how to point a domain registered elsewhere at your hosting.
6 min readHow to Transfer a Domain to Hosting Cheap
Move a domain from another registrar without losing your website or email — the prep steps, the transfer itself, and how long it takes.
5 min read
Billing
How to Pay an Invoice, Change Your Payment Method, or Cancel
Manage the money side of your account from the client area — pay or view invoices, update your card, upgrade a plan, or cancel a service.
4 min readHow Renewal Pricing Works (and Why We Show It Up Front)
Why hosting has an intro price and a renewal price, how to see exactly what you'll pay later, and how to keep your costs down at renewal.
5 min read
Real Help
Guides written by the team that runs the servers
Our knowledgebase isn't a wall of recycled manuals. Each guide is written and checked by the same people who keep your hosting online, so the instructions match your actual control panel and the advice reflects how we'd solve it ourselves.
- No copy-pasted vendor docs
- Steps tested on live plans
- Linked to real support
- Answers, not run-around
Why It Helps
Built to get you unstuck quickly
Answers you can search
Jump straight to the topic you need instead of digging through forums or scattered blog posts.
Plain-English steps
Every guide is written for real people — clear numbered steps, no assumed prior knowledge.
Safe, tested instructions
We only publish steps we've walked through ourselves, so you won't be left guessing halfway.
Kept up to date
When cPanel, WordPress or your mail client changes, we refresh the guide to match what you see.
Written for real screens
Instructions map to the actual buttons and menus in your control panel, browser and phone.
A human when you need one
Can't find it? Every topic links to our contact form and 24/7 ticketing — a person always replies.
FAQ
Knowledgebase questions
Are these guides free to read?
Yes. Every article on this knowledgebase is free and open to everyone — no login required. Support tickets are included with every hosting plan and domain at no extra charge too, so if a guide doesn't cover your exact case, asking a human costs nothing.
Do I need an account to get help?
No. These guides and our contact form are open to everyone. For account-specific help — your invoices, DNS records or a mailbox on your domain — sign in to the client area so we can tailor the steps to your plan.
Which control panel do these guides cover?
Every shared, WordPress and reseller plan ships with cPanel, so our hosting guides use standard cPanel terminology. VPS and dedicated guides focus on root access and the tools you install yourself.
How current are the guides?
We revise articles whenever the software behind them changes, so the steps line up with what you actually see in cPanel, WordPress and your email client today. Each article shows the date it was last reviewed.
What if I can't find my answer?
Reach our support team any time. Every guide links straight to the contact form and to live ticketing, and a human replies 24/7 — no bots bouncing your question around.
Can I suggest a guide?
Absolutely. If there's a task you'd like walked through, open a ticket or use the contact form and tell us. Real customer questions are exactly how this knowledgebase grows.
Still have a question?
Our support team answers around the clock — no bots, no queues you can't escape, just real help.
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